Terms & Conditions

When booking a tour with us at Evergreen winery tours. Clients must agree with these terms and conditions for which we By confirming your booking with Evergreen Winery Tours, you agree to the Terms and Conditions outlined below. These policies allow us to maintain our high standard of service for every tour.

General Cancellation Policy

We understand that plans can change. To manage our fleet and staffing effectively, the following policy applies to all bookings:

7+ Days Before Tour: A full refund of the balance is available for cancellations made more than 7 days prior to your scheduled tour date. Note: All deposits are 100% non-refundable and will be retained.

3 to 7 Days Before Tour: Cancellations made between 7 days and 72 hours (3 days) before the tour date are eligible for a 50% refund of the remaining balance.

Within 48 Hours: No refunds will be issued for cancellations made within 48 hours of the tour start time.

Tour Start Time: For the purposes of this policy, all tour start times are scheduled for 9:30 am.

Note on Deposits: All $200 deposits are strictly non-refundable. If a client cancels a tour at any time, the deposit portion of the payment is forfeited.

Extra Info

  • Evergreen winery tours have the right to cancel any tours due to extreme weather warnings. refunds will be issued or dates moved to suit with discussion.
  • With tour pricing quoted please be aware this price is only accurate for amount of people quoted. If you increase or decrease group size, we will requote the tour price.
  • No alcohol consumption onboard vehicles.
  • We reserve the right to end the tour at any time if groups are over intoxicated or we deem patrons to breach RSA at venues.

Cleaning/Damage Fees

  • If any of our vehicles/property or charters are left in an excessively dirty state or there is any illness on board. The organiser or organisation will be charged a minimum of $300 for deep cleaning. Any damage caused by guests will also be charged as per quote to fix.

For Helicopter Booked Tours

  • No refunds within 8 days of the tour.
  • Helicopter cost refundable or reschedule if helicopter company cancels due to weather on the day.
  • For tour on ground transport component policy refer to the general refund policy listed above.

For Hot Air Balloon Booked Tours

  • No refunds within 5 days of the tour
  • Hot air balloon cost refundable or rescheduled if the hot air balloon company cancels due to weather on the day.
  • For tour component policy refer to the general refund policy listed above.

Available Payments Methods & Processing Fees.

  • Mastercard & Visa -1%
  • American Express – 2.5%
  • Paypal – 2.5%
  • Bank Transfer/EFT – 0% – Preferred