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General refund policy for standard private tours (couples, small & large Groups)

Cancellation Policy – Full refund (minus 10% of deposit) available up to 6 or more days before the booked tour date.

50% refund from cancellation available 5 to 3 days before the tour date.

No refund within 48 hours of tours (tour times start 9.30am)

    10% non refundable will be kept if client cancels tour from all deposit payments.

Evergreen winery tours has the right to cancel any tours due to extreme weather warnings. refunds will be issued or dates moved to suit with discussion.


For helicopter booked tours

No refunds within 5 days of the tour.

Helicopter cost refundable if helicopter company cancels due to weather on the day. 

For tour component policy refer to general refund policy listed above.

For hot air balloon booked tours

No refunds within 5 days of the tour

Hot air balloon cost refundable if hot air balloon company cancels due to weather on the day. 

For tour component policy refer to general refund policy listed above.


Available payments methods & processing fees.

  • Mastercard 1.5%

  • Visa 1.5%

  • American Express 2.5%

  • Pay Pal 2.5%

  • Bank Transfer 0%

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